kholo vip | Responsible Gaming Tools and Safe Play Guide

Our Commitment to Responsible Gaming

Steps Kholo VIP takes to support your happy and healthy gaming experience

Spending Limit

Set your own daily, weekly, or monthly deposit limit. Once a limit is in place, it cannot be exceeded — the simplest way to keep your spending under control.

Session Timer

If you lose track of how long you've been playing, the session timer can help. Once your set time is up, Kholo VIP will alert you and encourage you to take a break.

Cooling-Off Period

If you need a short pause, take a temporary break of 24 hours up to 6 weeks. You won't be able to access your account during this time.

Self-Exclusion

If you feel you need an extended break, you can self-exclude for anywhere between 6 months and 5 years. Your account cannot be reactivated during this period.

Activity Report

View your gaming history, spending, and winnings at any time. Stay aware of your habits and take action whenever needed.

Confidential Support

If you're experiencing any issues related to gaming, our dedicated support team is here to help — with complete confidentiality, no judgment, just support.

What is responsible gaming and why does it matter?

Responsible gaming at Kholo VIP is more than a list of rules — it's our core philosophy. We believe gaming should be a source of entertainment: fun and exciting, without causing harm to your family or livelihood. That's why we've built responsible gaming into every layer of our platform.

Millions of people in Bangladesh enjoy online gaming. The vast majority play responsibly and it has no negative impact on their lives. For a small number of people, however, gaming can become a problem — and it is for those people that Kholo VIP's responsible gaming tools are specifically designed.

When does gaming become a problem?

Problem gaming rarely develops overnight — it builds gradually into a habit. There are warning signs to watch out for. Remember: if you notice any of these signs in yourself or someone close to you, seek help right away.

Spending beyond your budget and unable to stop
Playing more to try to win back what you've lost
Feeling restless or anxious whenever gaming comes to mind
Hiding your gaming from family or friends
You've tried to stop gaming but couldn't
Neglecting work, studies, or family responsibilities to play

How does Kholo VIP help you?

Responsible gaming at Kholo VIP isn't just a page — it's an integral part of our service. Our system automatically detects unusual gaming patterns and reaches out to you when needed. Our customer support team receives specialist responsible gaming training so they can assist you with sensitivity and care.

Gaming can be a fantastic form of entertainment — as long as you follow a few simple principles. Set a clear budget, put a time limit in place, and always remember that gaming is entertainment, not a way to earn money. Never chase losses by placing bigger bets. This simple mindset is all it takes to keep gaming fun and safe.

Please Note: Responsible gaming doesn't mean less fun — it means more fun in the long run. Play within your limits, make time for your family, and stay happy.

Available Tools

Access it directly from your Kholo VIP account settings

1

Daily Deposit Limit

Set a maximum daily deposit amount in BDT. Decreasing your limit takes effect immediately; increasing it takes 24 hours to apply.

Today's SpendingExample: 60%

Instant Effect

2

Session Timer

Set how long you want to play. When the time is up, Kholo VIP will alert you and recommend taking a break.

15 minutes to 4 hours

3

Cooling-Off Break

Take a short break — 24 hours, 7 days, or 6 weeks. No deposits or gameplay will be possible during this period.

Instant Effect

4

Self-Exclusion

Long-term break — 6 months to 5 years, or permanent. Once you self-exclude, your account cannot be reactivated before the period ends.

6 months – Permanent

Recognize the Warning Signs

If you notice these signs in yourself or someone you care about, take action immediately

⚠️

Exceeding Your Budget

Spending beyond your set budget and unable to stop yourself.

⚠️

Chasing Losses

You're stuck in the mindset of "just one more round and I'll win it back."

⚠️

Playing in Secret

Tendency to hide gaming activity and spending from family or friends.

⚠️

Skipping sleep or meals

Skipping sleep, meals, or work to play.

⚠️

Playing on borrowed money

Borrowing money from friends, family, or a bank to fund your gaming.

⚠️

Mood Swings

Excessive anger when losing, or feeling restless and unsettled when unable to play.

Please Note: If you notice any of the signs above, it's not a sign of weakness — it's a signal to seek help. Contact Kholo VIP Support or speak with a healthcare professional.

Check yourself

Answer the following questions honestly — this is just for you

Did you spend more than your set budget last month?

If yes, consider activating a spending limit.

Have you ever placed bigger bets to try to recover money you've lost?

This is "chasing losses" — a dangerous habit. Stop and take a break.

Is gaming affecting your work, studies, or family relationships?

If yes, contact Kholo VIP support right away.

Are you hiding your gaming or spending from your family?

A tendency to hide gaming can be an early warning sign of a problem.

Can you go a full week without logging into Kholo VIP?

It's a simple test. Give it a try!

If one or two questions concern you, speak to our customer support team. We will help you in complete confidence. You don't have to face this alone.

How do I set limits?

Secure your gaming experience in just a few simple steps

1

Log In to Your Account

Log in to the Kholo VIP website or app and go to "Account Settings."

2

Open the "Responsible Gaming" section

Go to the "Responsible Gaming" section in the Settings menu.

3

Choose Your Preferred Tools

Spending limits, session timers, cooling-off, or self-exclusion — choose whatever works best for you.

4

Confirm

Confirm your choice. Most limits take effect immediately.

5

Review Regularly

Review your gaming habits every month and adjust your limits as needed.

Our Promise

Kholo VIP is committed to standing by you

Age Verification

Strict age verification measures are in place to prevent minors from accessing games.

AI Monitoring

Our automated system detects unusual gaming patterns and sends you an alert.

Trained Support

Our specially trained support team is here to help with care and sensitivity.

No Pressure Policy

Kholo VIP will never pressure you to play more or deposit more.

Responsible Gaming — Frequently Asked Questions

Your questions answered

Your account will be inactive during the self-exclusion period, so bonuses will not apply. However, any valid balance will be kept safe and can be withdrawn once the self-exclusion period ends.

When your session timer ends, you will first see a warning notification and can then decide for yourself. However, if cooling-off or self-exclusion is active, your account will be deactivated automatically.

Reach out to Kholo VIP Support and let us know what's going on. Our team will guide you through the right steps. We're always ready to help you support your loved ones.

Decreasing your spending limit takes effect immediately. If you wish to increase your limit, a minimum 24-hour waiting period applies — giving you time to make a considered decision.

Yes, all of Kholo VIP's responsible gaming tools are completely free and available to every member. Using them will not affect your gaming experience in any way.

Responsible Gaming at Kholo VIP — Play Happy, Stay Within Your Limits

Our Commitment to Responsible Gaming

Spending Limit

Session Timer

Cooling-Off Period

Self-Exclusion

Activity Report

Confidential Support

What is responsible gaming and why does it matter?

When does gaming become a problem?

How does Kholo VIP help you?

Available Tools

Daily Deposit Limit

Session Timer

Cooling-Off Break

Self-Exclusion

Recognize the Warning Signs

Exceeding Your Budget

Chasing Losses

Playing in Secret

Skipping sleep or meals

Playing on borrowed money

Mood Swings

Check yourself

How do I set limits?

Log In to Your Account

Open the "Responsible Gaming" section

Choose Your Preferred Tools

Confirm

Review Regularly

Our Promise

Age Verification

AI Monitoring

Trained Support

No Pressure Policy

Responsible Gaming — Frequently Asked Questions

Play with joy, game responsibly

Responsible Gaming at Kholo VIP — Play Happy, Stay Within Your Limits

Our Commitment to Responsible Gaming

Spending Limit

Session Timer

Cooling-Off Period

Self-Exclusion

Activity Report

Confidential Support

What is responsible gaming and why does it matter?

When does gaming become a problem?

How does Kholo VIP help you?

Available Tools

Daily Deposit Limit

Session Timer

Cooling-Off Break

Self-Exclusion

Recognize the Warning Signs

Exceeding Your Budget

Chasing Losses

Playing in Secret

Skipping sleep or meals

Playing on borrowed money

Mood Swings

Check yourself

How do I set limits?

Log In to Your Account

Open the "Responsible Gaming" section

Choose Your Preferred Tools

Confirm

Review Regularly

Our Promise

Age Verification

AI Monitoring

Trained Support

No Pressure Policy

Responsible Gaming — Frequently Asked Questions

Will I lose my bonuses if I self-exclude?

Does the session timer force me to log out?

How can I help if a family member is struggling?

How long do I have to wait to increase my spending limit?

Is it free to use the responsible gaming tools?

Play with joy, game responsibly